I had a pretty standard fast food
experience at Whataburger. Ideally the employees of a fast food restaurant
would be knowledgeable of the menu (there is not much to it). However, the
cashier had to look at the menu to answer a question about what came on a
burger. The employees should also be friendly and welcoming. The cashier seemed
to be ready to go home and was just going through the motions with minimal
smiling and customer interaction. This
employee is an example of an employee I am very used to seeing at a fast food
restaurant but I know more is expected from them. As far as timeliness, my
experience was what I am used to for a Whataburger but most likely below the
standard for most fast food. My food was not out until 6 minutes after I had
ordered. The plus side is that they bring your food to your table. The food is served on the standard try with
the standard fast food wrapper and the drinks are in the standard fast food
cup.
Whataburger’s atmosphere is family style with plants and comfortable
booths. It is a place to go after a high school football game or little league
practice. Some unique touches that set
Whataburger apart from most other fast food places is the attention guests with
the condiments being taken to the guests and refills being taken care of to
allow the guest to remain seated.Overall, It was a mediocre experience for me at this Whataburger but I never expected this type of establishment to impress me by going above and beyond.
Quick Service Rank: #3
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