I visited Bonefish during the dinner period. The host led us
to the seats right away. We waited about 2-3 minutes for our server to greet
us. Our server was smiling to greet us.
He is very knowledgeable about the menu. He took about 5 minutes to go through
the menu and told us about his favorite entrée or popular entrée in each
section. He was really passionate about what he does. We waited about 2-3
minutes for our beverage and wine. The server poured the wine professionally. We got our appetizer about 9 minutes. However,
it took a long time for us to receive our entrée. Our server apologized to us
that the entrée took so long. The appetizer and entrée was delicious! When the
server refilled my beverage, he directly poured to my glass and it splashed to
my assessment. The server didn’t apologize or even notice. When I had a chance
to talk to the manager, he didn’t apologize or want to change the way they
refill the beverage. I was a little
disappointed. The servers were all wearing chef coat which is very different
from other restaurants. Servers also have portable mini computers that they can
send the order direct to the kitchen and accept payments from customers. The overall
dining experience was really good, but there are minor things that I think
Bonefish can improve.
Upscale Casual Rank: #3
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